FAQ

Click on any of the questions below to reveal the answer.

What are the Amobia email settings?

Incoming - pop3.amobia.com
No Authentication / Port110

Outgoing - smtp.amobia.co.za

How many users can be connected to the internal wireless network at once?

The wireless router can handle hundreds of users logged in at any one time, but the more active users, the slower the network becomes. On average, one access point can easily 30+ users.The smaller the line speed is, the more noticeable it will become when more connections are active on the Wireless router. 

What does 'Wireless Business Technologies' mean?

In many communities the last mile technology refers to the challenge of providing high-speed, high-bandwidth services to individual subscribers in remote areas. 

Who installs Fibre into my home?

The Fibre infrastructure provider installs the Fibre cable from the road into your home. Once you have placed your order with Amobia, the Fibre infrastructure provider will call you to set up an installation date. We’d recommend being at home at the time of installation to ensure you agree with the installer on the placement of the cable and ONT device.

Note , on the Amobia fibre network, Amobia technicians will install the fibre connection.

What will happen to ADSL?

ADSL will still be available for the time being, as will the copper cable network. Telkom has however already started to decommission there copper/ADSL network in certain areas.

How does using a Fiber Optic solution improve telecommunication services? 

Connecting your home or business directly to a fiber optic cable allows for wonderful improvements in the bandwidth that can be provided to customers both now and for many years to come. Today's fiber access technology can provide two-way transmission speed s of up to 1GB per second with 10GB systems now coming into market and achieving even higher network development. 

These improvements can be made without needing to change the installed fiber which is why these networks are so 'future-proof'. Fiber optic networks also provide symmetrical bandwidth for uploading and downloading which is just another reason why you should choose fiber over copper-based networks.

How to reconfigure my Router?

Please Download our how to guide here:

Router Setup

How do I cancel my Month to Month service ?

 Cancellations may be done in writing by way of an email to cancellations@amobia.com.  A calendar months’ notice will apply for all month to month services.

Can I use my ADSL router on the Amobia Wireless or fibre network?

In most cases this is not possible, as most ADSL routers cannot establish a broadband connection. The majority of the ADSL routers can only establish a PPPOE connection via the ADSL port(RJ11).

If your ADSL router has an Additional WAN (RJ45) Port available for broadband connection, you should be able to use it. Its Important to check your port speeds on your router to determine if you will be able to achieve speeds above 100Mbps if required.

How long does fibre take to install?

Installation times can vary based on location and can range from 5 to 40 days on average. Once we know your location we’ll be able to run a feasibility check and give you a more accurate estimate.( Timelines differ on each Fibre provider).

Contact us on sales@amobia.com

What are the Amobia Support Contacts ?

Phone:
JHB: 010 004 0000
CPT: 021 006 0000
PE: 041 006 0000

Email:
Technical support - support@amobia.com
Accounts support - accounts@amobia.com
Sales support - sales@amobia.com

Operating Hours:
Technical Support - 24 hour call centre
Accounts department - Monday to Friday : 08:00 to 16:00

What are the best legal Streaming services in South Africa?

Here are some of the legal top streaming services:

Netflix

Netflix is a streaming service that allows our members to watch a wide variety of award-winning TV shows, movies, documentaries, and more on thousands of internet-connected devices. With Netflix, you can enjoy unlimited ad-free viewing of our content. There's always something new to discover, and more TV shows and movies are added every month!

Showmax

Showmax is a streaming service that gives you access to loads of movies, series and live sport, on demand, for R99 a month. Sign up to Showmax and get unlimited access to movies, series episodes, live sport, kids' shows and documentaries. Showmax is the biggest local competitor to Netflix in South Africa

Google Play

Google play enables you to buy or rent Movies from the Google play Store.

YouTube

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.

Amazon Prime Video

Prime Video is a video streaming service available for Amazon Prime members. With an eligible Amazon Prime membership, you have access to thousands of Prime Video titles at no additional cost. You also have the option to rent or buy movies and TV episodes not included with Prime Video, as well as subscribe to over 100 premium channels with Prime Video Channels subscriptions.

Joox

Joox is a proudly South African streaming service, and it gives you instant access to many songs and albums by South African artists – add this one to your library if you want a uniquely local flavour added to your playlist

RadioSA.org

If you’re looking to stream South African radio online, check out RadioSA – all major South African radio stations (and many of the smaller ones, too) are listed here for your listening pleasure with a high-quality signal

My Video is Buffering

  • If your TV or streaming device is using Wi-Fi, Ensure that the device has sufficient signal. Move your device closer to the wireless router if possible
  • Hard wire your streaming device to the router, using an Ethernet(cat5) cable.
  • Disable all other devices connected to your router. The more devices connected can result in more bandwidth available for the stream.
  • Reduce the quality of video. Trying various quality settings can improve the buffering
  • Reboot your connection by rebooting the CPE and Wi-Fi router. This is done by plugging out the power cable for 10sec and plugging it back in.

How do I change my wireless(WiFi) password?

Changing your wireless password can be done by logging into your router, and navigating to the wireless settings section. Here you can change the WiFi Password.

You can access your router via a web browser by typing in the default IP address of the router : 192.168.0.1 into the browser. once at the log in screen you can use the default password of admin/admin

It is advisable to use an Ethernet cable to connect to the router if you are unable to connect to the wireless. This will enable you to login to the router.

You can also view: https://www.tendacn.com/en/faq/3005.html

Please feel free to contact our support staff support@amobia.com or 041 006 0000 to assist you should you need assistance .

Poor Wi-Fi Signal?

Poor signal on your Wi-Fi could be caused by a number of factors, even an electric fence can cause disruption to the signal.
There are however a few things you can check and change to try an improve the signal.
Placing your Wireless router in a clear, central place in your home. A typical indoor Wi-Fi signal has a range of about 30 metres, but this distance can be reduced by a large amount of obstacles (e.g. walls, cupboards) between you and your Router.
If you have a larger area to cover, you may want to buy a Wi-Fi signal extender. This device will plug into a power outlet and relay your Wi-Fi signal over a longer distance.
• Place your Router on a desk or elevated shelf; Wi-Fi signal travels better "downwards". A modem should never be placed on the floor as the ground causes a lot of signal interference.
• Keep your modem away from any trees, plants, microwaves, metal objects and any other devices that broadcast a Wi-Fi signal. Try to avoid having these obstacles between you and your modem while you’re using the Wi-Fi.

What is the Vumatel Installation Standards and costs?

A standard Vumatel fibre installation costs R1725. This invoice is payable to the ISP by the end-user.
This price includes the following:
1. The CPE/ONT (please note that this is part of Vumatel’s network and should not be removed
once installed. It cannot be moved to another property.)
2. Up to 75m of fibre cable from the connection point (Wallbox, MODB or joint) to the CPE/ONT
3. Up to 25m of white conduit including couplings and saddle clamps
4. Up to 30m of trenching at 150mm to 300mm depth in soft soil (excluding paving, tiles and tar)
5. Up to 5m of trenching at 150mm to 300mm depth of paving (excluding tiles and tar)
6. Mounting of the CPE/ONT onto an internal wall with screws and masonry plugs
7. A slack box for excess fibre (of minimum 1m)
8. Proper clean up of the work and the re-sealing of drilled holes using Polyfilla or an appropriate
sealant. (Excluding any paint work)
9. A 3-month warranty. The end-user has up to 3 months from the installation date to log an
installation quality complaint with Vumatel or their ISP, should they find fault with the
installation. If an end-user has a problem with their installation and fails to notify Vumatel or
their ISP within the 3-month warranty period, the end-user will be liable for the cost of a reinstallation.
(Please see Re-Installation Fee and Standards toward the end of this document).
The following is excluded from the installation and/or is not supplied:
1. 2-pin power adapter (and lead if required) for the CPE/ONT power source
2. Trunking
3. Painting
4. Connecting and or/set-up of the ISP router, Wi-Fi router and any other connected devices
Additional notes regarding the installation:
• Any additional trenching required by the resident can be arranged with the contractor at an
extra cost of R100 per metre, or the resident may arrange the trenching and reinstatement
themselves at their own cost.
• The installation cost does not include the trenching or reinstatement of tar, specialised tiles and
specialised concrete. In such cases, the resident must arrange for the trenching and
reinstatement to be done themselves and at their own cost.
• Where fibre can be easily damaged (for example, by pets), it must be placed in a conduit.

Where can I Download the Amobia APP?

You can download the Amobia APP on Android, using Google Play or on your I-Phone via the Apple App store.

Play Store   

App Store

If I am cancelling ADSL what about my voice line?

With Fibre, you can add a VoIP product which enables you to make calls over the Internet using your Fibre Internet connection.

What is the expected wireless speeds on my router and device?


Below are the Theoretical Data rates devices can use to connect. The rates are defendant to the type of protocols wireless cards in your devices (Phones & Laptops) might have.
It is important to note that real live throughput can be much lower, due to environment interference and obstacles that may reduce the signal quality. Both devices as well as router needs to have the below protocols available for you to connect and use them.
Most devices will by default connect to the best available protocol available on the Laptop/Router.
We recommend using 5.8Ghz channels if you require speeds above 40Mbps.

2.4Ghz/5.8Ghz - 802.11a : 6,9,12,18,24,36,48,54 Mbps (Real life Max 40-45Mbps)
2.4Ghz/5.8Ghz - 802.11b : 1, 2, 5.5, 11 Mbps (Real life expectation Max 2-5Mbps)
2.4Ghz/5.8Ghz - 802.11g : 6,9,12,18,24,36,48,54 Mbps (Real life expectation Max 40-45Mbps)
5.8Ghz - 802.11n : up to 600 Mbps (Real life expectation Max 300-450Mbps)
5.8Ghz - 802.11ac : up to 1734 Mbps (Real life expectation Max 300-750Mbps)

You can view your wireless connection in windows by clicking on the wireless connection Icon and clicking on Properties.
SSID: My House
Protocol: Wi-Fi 4 (802.11n)
Security type: WPA2-Personal
Network band: 5.8 GHz
Network channel: 3
Link-local IPv6 address: xxx::xxx:xxx:xxx:xxx:xxx
IPv4 address: 192.168.0.5
IPv4 DNS servers: 192.168.0.1
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8821CE 802.11ac PCIe Adapter
Driver version: 2024.0.10.212
Physical address (MAC): A4-FC-xx-xx-xx-xx

You should also note your LAN port properties on your router and device. Devices and routers might only have a 100Mbps port. This will limit all connection Cable/wireless not to run above +-95Mbps.
Example RJ45 for 10/100/1000/Gigabits BaseT for WAN x 1, RJ45 for 10/100/1000/Gigabits BaseT

How do I check my Ethernet port speed?

1. Open the Settings app in Windows 10.
2. Go to Network & Internet -> Ethernet if you are using a wired connection. If your network adapter is wireless, go to Network & Internet -> Wi-Fi.
3. Click the link Change adapter properties: The following window will be opened:
4.Double click the adapter whose speed you need to know.

Please note this is the theoretical Max speed that is cable over that medium. 

Do I require a faster router for line speeds over 100Mbps?

In most cases you will require a faster router. You will require to use a Router that has a WAN port that can handle speeds of above 100Mbps. This will require your WAN port to Sync at 1000Mbps/1 Gbps.

Please check your router specification sheet if it references the WAN port to be 1 Gbps.

Please Note:

The Tenda AC6 router will only be suitable for line speeds up to 100Mbps.

The Tenda AC 10 router is suitable for line speeds 100 -500Mbps

You will also have to confirm that the devices you are using are able to achieve speeds above 100Mbps


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