FAQs

Click on any of the questions below to reveal the answer.

What are the Amobia email settings?

Incoming - pop3.amobia.com
No Authentication / Port110

Outgoing - smtp.amobia.co.za

How many users can be connected to the internal wireless network at once?

The wireless router can handle hundreds of users logged in at any one time, but the more active users, the slower the network becomes. On average, one access point can easily 30+ users.The smaller the line speed is, the more noticeable it will become when more connections are active on the Wireless router. 

What does 'Wireless Business Technologies' mean?

In many communities the last mile technology refers to the challenge of providing high-speed, high-bandwidth services to individual subscribers in remote areas. 

What will happen to ADSL?

ADSL will still be available for the time being, as will the copper cable network. Telkom has however already started to decommission there copper/ADSL network in certain areas.

Can I use my ADSL router on the Amobia Wireless or fibre network?

In most cases this is not possible, as most ADSL routers cannot establish a broadband connection. The majority of the ADSL routers can only establish a PPPOE connection via the ADSL port(RJ11).

How long does fibre take to install?

Installation times can vary based on location and can range from 2 weeks to 90 days on average. Once we know your location we’ll be able to run a feasibility check and give you a more accurate estimate.( Timelines differ according to fibre provider)

How does using a Fiber Optic solution improve telecommunication services? 

Connecting your home or business directly to a fiber optic cable allows for wonderful improvements in the bandwidth that can be provided to customers both now and for many years to come. Today's fiber access technology can provide two-way transmission speed s of up to 1GB per second with 10GB systems now coming into market and achieving even higher network development. 

These improvements can be made without needing to change the installed fiber which is why these networks are so 'future-proof'. Fiber optic networks also provide symmetrical bandwidth for uploading and downloading which is just another reason why you should choose fiber over copper-based networks.

How do i cancel my Month to Month service ?

 Cancellations may be done in writing by way of an email to cancellations@amobia.com. Cancellations may be done in writing by way of an email to cancellations@amobia.com. A calendar months’ notice will apply for all month to month services.

How to reconfigure my Router?

Please Download our how to guide here:

Router Setup

What are the Amobia Support Contacts ?

Phone:
JHB: 010 004 0000
CPT: 021 006 0000
PE: 041 006 0000

Email:
Technical support - support@amobia.com
Accounts support - accounts@amobia.com
Sales support - sales@amobia.com

Operating Hours:
Technical Support - 24 hour call centre
Accounts department - Monday to Friday : 08:00 to 16:00

Poor Wi-Fi Signal?

Poor signal on your Wi-Fi could be caused by a number of factors, even an electric fence can cause disruption to the signal.
There are however a few things you can check and change to try an improve the signal.
Placing your modem router
Put your Clear in a clear, central place in your home. A typical indoor Wi-Fi signal has a range of about 30 metres, but this distance can be reduced by a large amount of obstacles (e.g. walls, cupboards) between you and your modem.
If you have a larger area to cover, you may want to buy a Wi-Fi signal extender. This device will plug into a power outlet and relay your Wi-Fi signal over a longer distance.
• Place your Router on a desk or elevated shelf; Wi-Fi signal travels better "downwards". A modem should never be placed on the floor as the ground causes a lot of signal interference.
• Keep your modem away from any trees, plants, microwaves, metal objects and any other devices that broadcast a Wi-Fi signal. Try to avoid having these obstacles between you and your modem while you’re using the Wi-Fi.

My Video is Buffering

  • If your TV or streaming device is using Wi-Fi, Ensure that the device has sufficient signal. Move your device closer to the wireless router if possible
  • Hard wire your streaming device to the router, using an Ethernet(cat5) cable.
  • Disable all other devices connected to your router. The more devices connected can result in more bandwidth available for the stream.
  • Reduce the quality of video. Trying various quality settings can improve the buffering
  • Reboot your connection by rebooting the CPE and Wi-Fi router. This is done by plugging out the power cable for 10sec and plugging it back in.

How do I change my wireless(WiFi) password?

Changing your wireless password can be done by logging into your router, and navigating to the wireless settings section. Here you can change the WiFi Password.

You can access your router via a web browser by typing in the default IP address of the router : 192.168.0.1 into the browser. once at the log in screen you can use the default password of admin/admin

It is advisable to use an Ethernet cable to connect to the router if you are unable to connect to the wireless. This will enable you to login to the router.

You can also view: https://www.tendacn.com/en/faq/3005.html

Please feel free to contact our support staff support@amobia.com or 041 006 0000 to assist you should you need assistance .

What are best legal Streaming services in South Africa?

Here are some of the legal top streaming services:

Netflix

Netflix is a streaming service that allows our members to watch a wide variety of award-winning TV shows, movies, documentaries, and more on thousands of internet-connected devices. With Netflix, you can enjoy unlimited ad-free viewing of our content. There's always something new to discover, and more TV shows and movies are added every month!

Showmax

Showmax is a streaming service that gives you access to loads of movies, series and live sport, on demand, for R99 a month. Sign up to Showmax and get unlimited access to movies, series episodes, live sport, kids' shows and documentaries. Showmax is the biggest local competitor to Netflix in South Africa

Google Play

Google play enables you to buy or rent Movies from the Google play Store.

YouTube

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.

Amazon Prime Video

Prime Video is a video streaming service available for Amazon Prime members. With an eligible Amazon Prime membership, you have access to thousands of Prime Video titles at no additional cost. You also have the option to rent or buy movies and TV episodes not included with Prime Video, as well as subscribe to over 100 premium channels with Prime Video Channels subscriptions.

Joox

Joox is a proudly South African streaming service, and it gives you instant access to many songs and albums by South African artists – add this one to your library if you want a uniquely local flavour added to your playlist

RadioSA.org

If you’re looking to stream South African radio online, check out RadioSA – all major South African radio stations (and many of the smaller ones, too) are listed here for your listening pleasure with a high-quality signal

Where can I Download the Amobia APP?

You can download the Amobia APP on Android, using Google Play or on your I-Phone via the Apple App store.

Play Store   

App Store


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